Employee Validation Process
Enhanced employee validation process for customers under Rogers enterprise discount plan to validate their eligibility for discount. Projects for UX requirement involves end user, Rogers internal reps and also company telco-admins.
UX lead for the project. Gathering business requirements and create workflows/storyboards for a high level work estimation for technology and business. Help identify the gaps in the user journey. Working with external design vendors for wireframes and visual design based on the workflow I created.
This project involved stakeholder from 2 different business unit in the company. Gathering requirement and make sure that the business objectives are might with a good customer experience. Also the portals needs to talk to very complex systems, working with technology for simple. clear experience for the user
Wifi Calling Setup
Creating an activation flow for wifi calling- new feature in IOS9- for Rogers and Fido customers
Creating wireframes and prototypes based on technology flows. Working with product owners and technology leads to define the experience.